istana Casino & Sportsbook Service Notice

We do not offer our services in jurisdictions where online wagering is prohibited. Our services on istana are available only where local law permits. This legal notice explains our service boundaries, your responsibilities as a user, and how we handle your data and account security.

Users are responsible for verifying that access and use of istana comply with the laws of their own jurisdiction. If you access our platform from a location where our services are not legally available, we may suspend or close your account without processing a withdrawal. This is a firm boundary we enforce consistently to ensure compliance with applicable regulations.

We operate istana as an online entertainment platform offering slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP), and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). Our platform supports deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks.

Service Availability and Jurisdiction Restrictions on istana

We determine service availability based on applicable local law in each jurisdiction. We do not operate in regions where online gaming is prohibited or restricted. If you are unsure whether our services are available in your location, contact our support team before you register or deposit funds.

Our services are not available to users accessing istana from jurisdictions where we do not operate. If we detect access from a prohibited jurisdiction, we may restrict your account or close it without processing a withdrawal. This applies regardless of where you registered or how long you have held an account with us.

Jurisdiction verification: We use standard geolocation and payment-method verification to determine your location. If your payment method or IP address indicates access from a prohibited jurisdiction, we may restrict your account.

We do not claim to be licensed in any specific country or region. We do not hold licenses from Indonesia, Singapore, Malaysia, or any other jurisdiction. We operate istana as a service available only where local law permits, and we do not represent our platform as officially sanctioned or regulated by any government authority.

Account Eligibility and User Responsibilities on istana

You must be at least 18 years old to open an account on istana. You are responsible for ensuring that your use of our platform complies with the laws of your jurisdiction. We do not verify your age or jurisdiction automatically—you are responsible for this verification.

If you open an account on istana from a jurisdiction where our services are prohibited, you do so at your own risk. We reserve the right to close your account and forfeit any balance if we determine that you accessed our platform from a prohibited location. This is not a penalty—it is a compliance measure.

You are also responsible for keeping your login credentials confidential and for all activity on your account. If you share your password or allow someone else to access your account, you remain liable for all transactions. If you suspect unauthorized access, contact our support team immediately.

Data Protection and Privacy on istana

We collect personal information during account registration, including your legal name, date of birth, contact details, and payment information. We use this information to verify your identity, process deposits and withdrawals, and comply with regulatory requirements. We store your data according to regional privacy standards and do not share it with third parties without your explicit consent, except as required by law.

We apply standard encryption to your login credentials and payment data. We use two-factor authentication to protect your account from unauthorized access. Our privacy policy (available on istana) details how we collect, use, and protect your information. If you have questions about how we handle your data, contact our support team.

1

Identity verification before withdrawalKYC requirement

We require government-issued ID and proof of address before processing your first withdrawal.
2

Encrypted data storageSecurity standard

Your payment and personal data are encrypted and stored securely on our servers.
3

No third-party sharing without consentPrivacy commitment

We do not share your data with third parties except as required by law or with your explicit permission.

Account Suspension and Closure on istana

We reserve the right to suspend or close any account that violates our terms or applicable law. This includes accounts that are used for money laundering, fraud, circumventing regional restrictions, or any other illegal activity. If we close your account, we will explain the reason and process any outstanding withdrawal requests according to our standard procedures, subject to compliance verification.

If we close your account due to jurisdiction violations, we may not process a withdrawal. This is a firm policy. We enforce it consistently to ensure compliance with applicable regulations across all jurisdictions where we operate.

Account closure notice: If your account is closed due to jurisdiction violations or suspected fraud, we will retain your account information for regulatory compliance purposes. We will not reopen closed accounts.

Our Legal Position on istana

We operate istana as a service available only where local law permits. We do not claim to be licensed, regulated, or sanctioned by any government authority. We do not represent our platform as legal in any specific jurisdiction. Users are solely responsible for verifying that their access and use of istana comply with their own jurisdiction's law.

We support deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We process withdrawals to these same methods subject to standard verification. We do not charge deposit or withdrawal fees, but your bank or payment provider may charge fees depending on the method you choose.

If you have legal questions about istana or our service availability in your jurisdiction, contact our support team. We respond during standard business hours in English. We cannot provide legal advice, but we can explain our policies and how we determine service availability.

By accessing istana, you acknowledge that you have read this legal notice and that you are responsible for verifying compliance with your jurisdiction's law. If you do not agree with these terms, do not access our platform.